FAQs
What makes your knitwear different?
Each piece is made to order using 100% Mongolian cashmere - one of the finest and softest fibres in the world.
We do not mass produce. Every garment is crafted with intention, resulting in better quality, less waste, and a piece made uniquely for you.
How long will my order take?
As each piece is made to order, production takes approximately 7β14 working days.
Once completed, your order will be dispatched and you will receive tracking details.
How do I choose the right size?
You can select our standard fit, or choose to provide your measurements for a more personalised fit.
If you're unsure, our size guide is available on each product page, or you can contact us for tailored advice.
Can I personalise my piece?
Yes - you can add your initials and choose your preferred fit during the personalisation step. Each piece is made individually, allowing you to create something that is uniquely yours.
Can I return my order?
As personalised pieces are made specifically for you, returns may be limited once production has begun. If you have any concerns, weβre always here to help before you order.
Why is it priced this way?
Our pricing reflects the quality of materials, craftsmanship, and made-to-order process behind each piece.
We produce only what is needed - focusing on longevity, not volume - so you receive a garment designed to be worn for years, not seasons.
Where is your cashmere sourced?
We use 100% Mongolian cashmere, sourced for its exceptional softness, durability and warmth.
Each piece is carefully crafted to preserve the integrity of the fibre and ensure long-lasting quality.